If you have something customized we can not refund you any money. We may be able to exchange an item within 15 days of receipt, or provide store credit. If an item is defective from the manufacturer, we will help resolve that issue. If you purchased an item that we designed for mass production and it has no customization to it, we will be able to exchange it or offer a refund. For further information please use our contact information to get in touch with us. Bottom line is that we want you to be happy with your product. If you are unhappy with any aspect of your purchase from us, we want to try to make it right.